Refreshed use-case pages, MCP polish, 20 new blog playbooks
Improvements
- Each use-case page now reads like a guide to solving a specific business problem with Perspective: leading with the value, walking through real features alongside photos and integrations, and pointing to a clear next step.
- You can now add Perspective MCP to Claude.ai on the web as a custom connector. The setup guide has the deep link and the exact fields to fill in.
- Twenty new posts on the blog:
- Customer success and churn:
- AI for Customer Success Is Stuck on Dashboards. The Real Unlock Is Conversations.
- Customer Success Automation in 2026: The 4-Layer Stack Every CS Org Needs
- How to Identify At-Risk Customers Before They Churn (A 2026 Playbook)
- How to Reduce Customer Churn in 2026: A Modern SaaS Playbook
- Churn Prevention Software in 2026: A Buyer's Guide to the Right Stack
- Customer Churn Prediction with AI: Why Models Alone Aren't Enough in 2026
- AI conversations:
- AI-native customer engagement:
- Intelligent intake and vertical playbooks:
- AI-Native Onboarding Software: What to Look For in 2026
- Best AI Tools for Insurance Brokers in 2026: A Practical Roundup by Workflow
- AI for Insurance Agencies in 2026: From Lead Capture to Renewals
- AI for Real Estate Agents in 2026: A Practical Playbook for Top Producers
- AI Client Intake for Law Firms: How to Replace PDF Intake Forms with AI Conversations
- Product discovery and UX research:
- Customer success and churn:
Fixes
Working with Perspective MCP from Claude, ChatGPT, Cursor, and other clients is more predictable now: conversation totals match between tools, statuses come back in the same casing everywhere, invalid date filters surface a clear error instead of being silently ignored, and looking up a missing invite returns one predictable message. AI clients also pick the right tool for the right agent more reliably, since tool descriptions now reflect the four agent types: Interviewer, Concierge, Evaluator, and Advocate.