How has your experience changed over the past few months?
C
AI Customer Experience
Interviewer agent · 1.9K uses
For CX Teams
The Score Changed. Now Explain Why.
Surveys give you a number and chatbots deflect. Perspective fixes both with AI agents that talk to customers, ask follow-ups, and hand back the reason behind CSAT, NPS, and loyalty.
01Listen
Customers talk, at the moment
02Learn
Scores get their reason
03Prioritize
Fix what drives the score
04Release
Ship the change
v8.101 · Listen
Ask at the moment, not at the end of the quarter.
- An AI agent runs the conversation right after the ticket, the visit, or the renewal decision, while the reason is still fresh.
- It treats the rating as the opening question and then asks what happened, what was expected, and what would fix it.
- Around 90% of customers finish, because it only asks what is relevant to the experience they just had.
- It reaches them on the page, in an email, behind a QR code, or out loud over voice.
Over voice
Spoken answers, with the asides and hesitations a typed reply never has. Transcribed and structured on arrival.
On your page
Triggered at the moment that matters, not weeks later.
In an email
One link, no login, no portal to remember.
Behind a QR code
In person, on print, in the room.
02 · Learn
Turn a thousand sevens into a handful of causes.
- Every conversation is summarized, and the reasons behind the score cluster into themes without anyone tagging them.
- A thousand ratings of seven tell you nothing to fix. The sentences behind them name the thing.
- Compare themes by channel, journey stage, segment, or location to see where the experience actually breaks.
- Supporting quotes stay attached, so a theme survives contact with the team that owns the fix.
I had to explain the whole thing again to the second person.
It got fixed, it just took three days longer than anyone said.
Nobody told me it was resolved. I found out by checking.
Theme
Handoffs and silence, not competence
Behind 43 of 71 detractor responses, and absent from every promoter conversation.
03 · Prioritize
Fix the driver, not the score.
- Rank drivers by how often they decided the rating, rather than by how many people mentioned them anywhere.
- The customer's own sentence is what gets a cross-team fix prioritised over another survey question.
- At-risk accounts escalate on your rules, with the full context attached, so a churn signal never queues.
- You bring a reason to the CX review instead of a trendline and a theory.
Decided the rating
Stop re-explaining on handoff63%
Notify on resolution37%
Shorten first response time15%
“I did not mind waiting. I minded starting again with someone new.”
Enterprise customer, detractor response
04 · Release
Ship the fix, then watch the same moment again.
- Experience changes get treated like releases: what shipped, when, and what moved because of it.
- The next round of conversations at that moment tells you whether it worked, rather than next quarter's score.
- Summaries and risk flags keep flowing to Slack, Zendesk, Gainsight, or a webhook the whole time.
- Then it runs again, which is the difference between a loop and a survey programme.
Experience changelogthis quarter
v8.1
Context now carries across agent handoff
Handoff complaints down 56%
v8.0
Resolution notification added
Repeat contacts down 29%
v7.8
Post-ticket survey replaced with an agent
Response rate up to 90%
Each release feeds the next round of conversations, so you learn whether the experience actually improved.
Start the loop with your own customers.
Get Started FreeCustomer Momentum
This Is What It Looks Like When the Score Explains Itself.
Four things that move together, because they share one root cause: knowing why the score moved while you can still do something about it.
↓
Acquisition cost
Fixing the reason behind a detractor costs less than buying a replacement customer, and it only has to be fixed once.
↑
Win rate
Closing the loop on the specific complaint keeps accounts that would otherwise have quietly renewed somewhere else.
↑
Organic and referral
Promoters who were actually asked why say so in public. Review volume and referrals move before the score does.
=
One story
Support, product, and leadership read one explanation of the same number instead of three interpretations of a dashboard.
Start From a Template Built for CX.
Each one arrives with the questions drafted and the follow-up logic already set. Change what you want and put it live.
What could we have done differently?
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Walk me through what you were doing right before you started using us.
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Before you go — what would need to change for you to stay?
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Evaluator agent · 1.6K uses
How easy or difficult was it to get what you needed?
A
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Did the support agent resolve your issue?
A
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