The Score Changed. Now Explain Why.
Surveys give you a number. Chatbots deflect. Perspective AI learns your customers' intent, goals, and motivations — so you finally know what's driving CSAT, NPS, and loyalty before it shows up in your metrics.
Deep Customer Understanding. Zero Agent Burden.
What no CSAT survey, ticket tag, or health score can tell you.
From Goal to Live AI Conversations in Minutes.
An agentic customer experience tool that builds, deploys, and runs conversations autonomously. No engineering sprint required.
Define Your Goal
Tell Perspective what you want to learn — improve CSAT, close the loop on NPS, detect churn signals, assess customer health. It builds the conversation for you.
Customize & Brand
Adjust the questions, set routing rules for at-risk vs. happy customers, and match your brand. Preview the full experience before it goes live.
Deploy
In-app, email, widget, or a shared Slack channel — choose your moment and your format. No engineering sprint, no code required.
Act on Insights
Conversations run themselves. Insights flow to Slack, Zendesk, Gainsight, or directly to your team — with churn signals and recommended next steps surfaced automatically.
The Customer Intelligence Your Competitors Don't Have.
Most CSAT decisions are made on two questions and a number. Here's the customer intelligence you've been missing.
Customers finish because it feels like a conversation, not a survey.
An NPS form asks two questions. Perspective captures the full story.
Same response rate, ten times the depth and churn signal.
AI handles every customer experience conversation automatically, start to finish.
One Platform. Every CX Moment That Matters.
From closing the loop on NPS detractors to catching churn before it happens — the right conversation, exactly when it matters.
View all use casesNPS Follow-Up
Go beyond the score. Perspective uncovers why promoters love you and what would change a detractor's mind — then routes every response automatically.
CSAT Improvement
Replace post-ticket surveys with real conversations. Learn what went wrong, what went right, and what your customers actually needed.
Support Triage
Understand the issue, urgency, and emotion before a ticket is created. Reduce customer effort and get every inquiry to the right team instantly.
Customer Health
Check in at renewal, onboarding, or risk moments. Surface churn signals early and give your CS team the context to intervene before it's too late.
Frequently Asked Questions
Your Customers Have More to Say. Start Hearing It.
Find out what your customers have really been trying to tell you — in minutes. No credit card required.
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