AI customer feedback is the practice of using artificial intelligence to collect, analyze, and act on what customers tell a business — turning unstructured input like open-text responses, support tickets, reviews, and conversations into structured, prioritized insight without manual coding.

Automated customer feedback has moved through three distinct generations: email and SMS survey blasts (circa 2010), in-app polls and NPS triggers (circa 2017), and AI-led feedback conversations (the 2026 default).