What were you trying to find on our website?
Website Feedback Survey
Evaluator agent · 1.4K uses
PMF surveys hide why customers stay. This template uses the proven Sean Ellis methodology to assess product-market fit. It automatically adjusts follow-up questions based on user responses, diving deeper into feature satisfaction, use cases, and competitive alternatives to give you actionable insights for product development.
Start from this conversation and adapt it to your team — change any question, add your own logic, and connect the tools you already use.
The core fields every response captures.
How disappointed would you be if you could no longer use [product name]?
What is the primary benefit you receive from [product name]?
Follow-ups that change based on what people say.
If disappointment score is 'very disappointed', ask about referral likelihood and best features
If user says 'somewhat disappointed', explore what improvements would increase satisfaction
Different paths for different answers.
Route highly satisfied users (very disappointed to lose product) to referral questions
Route unsatisfied users (not disappointed to lose product) to alternative solutions discussion
Actions that fire the moment a response comes in.
Send high PMF scores to sales team for case study outreach
Create support tickets from users reporting specific feature issues
Tag user profiles in CRM based on satisfaction level and use case
Users answer the core PMF question about disappointment if the product disappeared, then the AI probes deeper based on their response. Promoters get asked about referral likelihood and favorite features, while detractors are guided through improvement suggestions and alternative solutions they'd consider.
Set your product name and key feature categories
Configure user segments for targeted questioning
Connect your analytics tool for usage data correlation
Launch to a representative sample of active users
Static forms force complex situations into rigid dropdowns. Perspective captures structured data and the reasoning behind it — so your team makes better decisions, faster.
No context. No follow-up. No next step.
"Tell me more about the timeline — when did this start, and is there a deadline your team is working against?"
Extracted & structured automatically
Category
High-priority
Urgency
Deadline: 2 weeks
Sentiment
Frustrated but hopeful
Next step
Route to senior team
Right team. Full context. Instant action.
Effective PMF assessment goes beyond the Sean Ellis question about customer disappointment. The best research explores how customers solved problems before your product, which specific features drive daily usage, and what alternatives they actively consider. Strong PMF conversations uncover usage patterns, implementation friction, and measurable outcomes customers achieve. The goal is understanding both functional value and emotional attachment. Teams need to identify customer segments where satisfaction peaks and explore the competitive context that influences retention decisions.
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