Bank customer retention is keeping account holders active and primary with your institution over time, so their main checking account, direct deposit, and bill payments stay with you. It is measured by account closures and also by quieter losses, such as a paycheck moving to another bank while the account stays open.

Customer onboarding in banking is the set of steps a bank or credit union takes from account opening through roughly the first 90 days to verify a new customer, get the account funded and used, and turn it into the customer's primary financial relationship.

Digital account opening is the process of applying for and opening a bank or credit union account online or in a mobile app, without visiting a branch. It covers the application form, identity verification, required disclosures, and funding the new account, and abandonment is the share of applicants who start the…

A dormant account is a bank account with no customer-initiated activity, such as a deposit, withdrawal, or login, for a period set by the bank and by state law. Each bank sets its own rule for flagging an account as inactive, and if the owner still cannot be reached after three to five years, state unclaimed property…