Customer feedback survey templates

Your product is solid but the onboarding took 6 weeks instead of the 2 weeks your sales team promised — that broke our trust.

I waited 3 weeks for a response and had to follow up twice before anyone acknowledged my issue.

The product is great but support response times have gotten worse — last ticket took 5 days to get a real answer.

Way harder than it should be — I had to call twice, use the chatbot, and finally email before anyone could process a simple return.

Fix the mobile app — I do 70% of my work from my phone and it's missing basic features that the desktop version has had for years.

Honestly, support was slow last month and it almost pushed me to look elsewhere.

Eventually, yes — but I was transferred 3 times and had to re-explain everything. The final agent was great though.

The product is amazing but checkout was confusing — I almost abandoned when it asked for info I'd already provided.

I was charged $347 for a service that was quoted at $150 — when I called, I was put on hold for 40 minutes and then disconnected.

I'm evaluating your platform for our sales team of 25 — we need to know about CRM integrations and enterprise pricing before our next budget meeting.

She's a small business owner struggling with lead generation — she has a great product but her website form gets zero submissions.

The food was incredible but we waited 45 minutes for our entrees and nobody checked on us — almost ruined the anniversary.

The room was beautiful but the AC unit was so loud we couldn't sleep — we asked to switch rooms but none were available.