Your CSAT Survey Captures a Rating. AI CSAT Captures What Actually Happened.
A thumbs-up after ticket close tells you nothing about whether the issue was truly resolved, how much effort it took, or whether the customer would reach out again — or just churn quietly. Perspective uses conversational AI to improve CSAT by replacing your static survey with a conversation that understands the full support experience.
Same Thumbs Up. Same Silence. Same Repeat Tickets.
See what changes when you replace your CSAT survey with an AI CSAT conversation that captures what a star rating never could.
The Static CSAT Survey
- A thumbs-up or star rating after ticket close tells you nothing about resolution quality or customer effort
- “Was your issue resolved?” gets a polite “yes” even when the customer is still frustrated and planning to churn
- Support leaders can’t identify process failures — were they transferred too many times? Did they have to re-explain?
- By the time you batch-review CSAT scores, the frustrated customers are already gone
AI CSAT Improvement with Perspective
- Conversational AI to improve CSAT by understanding the full support journey — response time, agent knowledge, resolution quality, and how much effort it took the customer
- Detects the gap between “resolved” and “actually satisfied” — the signal that predicts repeat tickets and quiet churn
- Surfaces systemic process issues: too many transfers, inconsistent answers, slow escalations — so you fix the system, not just the ticket
- Delivers AI CSAT analysis in real time — frustrated customers get flagged for follow-up, happy customers get asked for reviews, and your team gets the voice of customer data to boost CSAT with AI automation
Boost CSAT With AI — Live in Your Support Flow in Minutes
Three steps to replace your post-ticket survey with conversational AI to improve CSAT scores — and reduce customer effort with AI at the same time.
Define What Matters Most
Tell Perspective what to measure — resolution quality, response time, agent knowledge, customer effort. It builds the AI CSAT conversation that adapts based on what the customer shares. No survey logic, no code.
Trigger After Ticket Resolution
Deploy post-ticket via email, in-app, or integrated with Zendesk, Intercom, or Freshdesk. The conversation reaches customers while the experience is still fresh — and digs deeper when something went wrong.
Get AI CSAT Analysis That Fixes the System
Perspective surfaces process failures, flags at-risk customers, and delivers AI CSAT improvement insights to your support leaders — so you reduce customer effort with AI and fix repeat issues before they become churn.
Experience the AI CSAT Conversation Yourself
This is a live AI conversation — the same one your customers would see after a support ticket is resolved. Try it and see how conversational AI improves CSAT by uncovering what a star rating never could.
This is a live conversation, not a recording.
A Customer Just Marked Their Ticket “Resolved.” But Are They Actually Satisfied?
Stop trusting thumbs-up ratings. Give every resolved ticket an AI CSAT conversation that uncovers the real experience, flags at-risk customers before they churn, and gives your support team the insights to fix what’s broken.
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