Your NPS Score Tells You Nothing. The AI Conversation After It Tells You Everything.
A 0–10 rating and an optional text box is not a feedback program. Perspective’s AI NPS agent replaces your static survey follow-up with a conversation that uncovers why promoters love you, what would change a detractor’s mind, and what passives need to tip — so your CS team can close the loop on NPS with real context, not just a number.
Same Score. Same Text Box. Same Blind Spots.
See what changes when you follow up your NPS survey with an NPS AI agent that digs into the why behind every score.
The Static NPS Survey
- A 0–10 score tells you sentiment exists — but not what’s driving it or what to do about it
- The optional “why?” text box gets skipped by 80% of respondents, and the rest write two words
- Your CS team can’t close the loop on NPS because they have no context — just a number and a name
- NPS analysis means reading spreadsheets of vague comments, not detecting the churn signals buried in NPS comments
AI NPS Follow-Up with Perspective
- Your NPS survey AI agent learns the real story behind every score — what specific experience drove it, what would change their mind, and what they’d tell a colleague
- Adapts the conversation by score: promoters get asked for testimonials, detractors explain what went wrong, passives reveal what would tip them
- Delivers AI NPS analytics your CS team can act on — not a dashboard of averages, but the specific context to improve customer NPS with AI-powered follow-up
- Turns every NPS response into a closed-loop feedback moment that detects churn signals and drives retention before the next survey goes out
Close the Loop on NPS in Minutes, Not Months
Three steps to deploy an NPS survey AI agent that turns every score into a conversation — and every conversation into action.
Define Your Follow-Up Logic
Tell Perspective how to follow up by score range — what to ask promoters, detractors, and passives. It builds the NPS AI agent that adapts the conversation based on sentiment. No survey logic, no branching rules, no code.
Trigger After Every NPS Response
Deploy post-NPS via email, in-app, or embedded in your existing survey flow. The AI conversation reaches respondents while the experience is fresh — and follows up on their specific score to boost NPS using AI, not guesswork.
Get AI NPS Analytics, Not Spreadsheets
Perspective delivers NPS analysis AI to your CS team — promoters flagged for testimonials, detractors routed with full context for save attempts, and churn signals detected across all responses. Insights flow to Slack, Gainsight, or your CRM.
Experience the AI NPS Follow-Up Conversation Yourself
This is a live NPS survey AI agent — the same conversation your customers would see after submitting their score. Try it and watch it uncover the real story behind the number.
This is a live conversation, not a recording.
Someone Just Gave You a 6. Do You Know Why?
Stop staring at NPS dashboards and guessing at churn signals. Give every NPS response an AI conversation that uncovers the real story, closes the loop, and gives your CS team the context to act — before the next survey goes out.
No credit card required • Cancel anytime