Go beyond “too expensive” in a dropdown. Your exit intent survey becomes an AI conversation that uncovers the real cancellation reason and surfaces the right save offer at the right moment — before they’re gone.
Replace static signup wizards with conversations that segment users, personalize their setup, and accelerate time to value.
Replace star ratings and empty text boxes with AI conversations that dig into what users actually think, what’s frustrating them, and what would make them stay — then route insights to the teams that need them.
Go beyond “please add dark mode.” Uncover the workflow, the frustration, and the outcome customers actually need — so your team builds the right thing instead of the loudest thing.
Check in at renewal, onboarding, or risk moments. Surface churn signals early and give your CS team the context to intervene before it’s too late.
Put your roadmap bets in front of real users before you commit engineering resources. Learn which features they’d actually use, what’s missing from your plan, and where you’re solving problems nobody has.