Customer Experience AI That Listens Before Customers Leave.
Health scores based on logins and feature usage miss the full picture. Perspective’s AI for customer experience proactively checks in with customers at renewal, onboarding, and risk moments — surfacing churn signals, unmet needs, and expansion opportunities your dashboard can’t detect.
Same Dashboard. Same Usage Metrics. Same Surprise Churn.
See what changes when you add AI customer engagement to your retention strategy — real conversations, not just click data.
The Product Usage Dashboard
- Health scores based on logins, feature usage, and ticket volume miss the customers who are quietly dissatisfied but still logging in
- Your CS team only hears from customers when something is already broken — the proactive check-ins don’t scale
- Renewal conversations happen too late — by the time you ask “how’s everything going?” they’ve already made up their mind
- No way to capture what customers actually think about the experience — just what they click
AI for Customer Experience with Perspective
- Customer experience AI that reaches out at the right moments — post-onboarding, pre-renewal, quarterly check-ins — and asks the questions your CSMs wish they had time for
- Detects churn signals no dashboard can see: team adoption issues, unmet expectations, a champion who left, budget pressure they haven’t mentioned yet
- Surfaces expansion opportunities by understanding what customers actually need next — not just what features they’re using
- Gives your CS team AI customer feedback at scale — every account gets a conversation, not just the ones that complain or the ones big enough for a QBR
How to Enhance Customer Experience With AI — Live in Minutes
Three steps to add AI for customer retention to your CS workflow — proactive conversations at the moments that matter most.
Define Your Check-In Moments
Tell Perspective when to reach out — 30 days post-onboarding, pre-renewal, quarterly reviews, or when a risk signal fires. It builds the customer experience AI conversation that adapts to each account’s situation. No scripts, no scheduling headaches.
Deploy Across Your Customer Base
Trigger check-ins via email, in-app, or integrated with Gainsight, ChurnZero, or your CRM. Every customer gets a personalized AI customer engagement conversation — not just the accounts big enough for a CSM call.
Get the Human Signal Your Dashboard Misses
Perspective surfaces churn risks, adoption blockers, expansion opportunities, and sentiment shifts — delivered as AI customer feedback to your CS team in Slack, Gainsight, or HubSpot. Generative AI for CX that actually drives retention.
Try the AI Customer Experience Check-In Yourself
This is a live CX AI conversation — the same proactive check-in your customers would receive. See how it surfaces what a health score dashboard never could.
This is a live conversation, not a recording.
Your Best Customer Just Decided Not to Renew. Did You Even Know They Were Unhappy?
Stop relying on usage metrics and hoping for the best. Give every customer an AI-powered experience check-in that detects churn signals early, surfaces what they actually need, and gives your CS team the context to intervene — before renewal becomes a surprise.
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