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#Ai Native

Articles tagged with #ai native

AI Conversations at Scale
What "AI-Native Customer Engagement" Actually Means (And Why Most Vendors Get It Wrong)
•12 min read•AI Conversations at Scale

What "AI-Native Customer Engagement" Actually Means (And Why Most Vendors Get It Wrong)

Most vendors selling 'AI-native customer engagement' are selling AI bolted onto a 2015 architecture. Four tests separate AI-native from AI-bolted-on.

#thought leadership
#ai conversations
#customer engagement
#strategy
#ai-native
Read more, What "AI-Native Customer Engagement" Actually Means (And Why Most Vendors Get It Wrong)