Review transcripts and details without leaving Results, plus fixes for voice starts, replies, and HubSpot automations

Get the context behind a summary without losing your place in Results. Summary cards now open the transcript, Summary, Form Data, and Trust Assessment alongside your results, using the same side panel we added to the Conversations timeline on September 29.

• Answers drawn from your knowledge sources now stay in the conversation's language and follow the answer-length limits in your outline, instead of switching to English or giving a long answer to a short question.
• A failed knowledge or web lookup no longer replaces the agent's typed reply with "An error occurred." Participants receive the reply even when the lookup fails.
• Participants are no longer left waiting on "connecting" when a browser's microphone request or Realtime connection stalls. Microphone requests time out after 15 seconds, and stalled Realtime connections after 30 seconds. The recovery dialog offers text when it is enabled, or a retry for voice-only agents, with translated guidance and buttons.
• Conversation links no longer show an error screen just because the browser blocks site storage.
• Fixed an error screen that stopped participants from opening conversations in Facebook's built-in browser on older Android phones.
• Successful HubSpot timeline notes and record updates no longer show up as failed deliveries.
• If missing permissions have stopped your HubSpot Lead automations, reconnect HubSpot to grant them. Lead access requires Sales Hub Professional or Enterprise.
• New Live captions and transcripts no longer show a stray closing bracket at the start of some participant answers.