It reaches the shoppers who stopped coming.
Perspective can text, email or call anyone whose visits dropped. A QR code on the receipt reaches the shoppers you still see.
For retail and e-commerce
Stop discounting to win shoppers back. Start fixing why they left.
Perspective asks lapsed shoppers what changed, by text, call or email, and tells your team which ones you can win back and how.
No credit card required or book a demo
Most shoppers who leave never tell you why.
Fewer than 1 in 3 consumers give feedback anymore. Without a reason, the win-back plan defaults to a discount, which brings back deal hunters and leaves the problem in place.
$973B
of US sales at risk from poor experiences
Qualtrics XM Institute, 2025
43%
of shoppers say one poor service experience stops them buying again
Salesforce, 2024
61%
of non-members in one national chain didn't know its loyalty program existed
Perspective AI field study, 2026
Start free
No credit card required
Hear why they left before you pay for another offer.
It asks until it knows what changed.
Shoppers type or talk in their own language. When someone says they've just been busy, Perspective asks what would bring them back and learns they never knew your app had deals.
It tells you who you can win back, and how.
Perspective groups what shoppers said, flags the ones you can win back, and sends each reason to the team that owns it by email or Slack.
Start free
No credit card required
Set it up before your next promotion.
- 01
Sign up free. No credit card.
- 02
Paste in your question, like "We've noticed you haven't shopped with us as often lately. What has changed, and what would make us your first choice again?" Perspective builds the conversation.
- 03
Send it by text, email or a call to shoppers whose visits dropped, or put a QR code on the receipt. Then turn on an email or Slack alert so the right team sees each answer.
Type the question you want lapsed shoppers to answer.
Perspective builds the conversation from it. Then send it by text, email or a call.
Free to try · No credit card required · Ready in 60 seconds
Under $1 per shopper conversation.
Pro is $99 a month for 100 conversations. If a regular spends more than $99 a year with you, winning back one pays for the month.
- No per-store or per-seat fees
- No annual contract, cancel anytime
- 2 voice minutes included in every conversation
- SOC 2 Type II and ISO 27001:2022 certified
Start free
Start with 10 free conversations. No credit card.
Voice minutes after the first 2 use 5 credits each.
FAQ
Frequently Asked Questions
Fewer than 1 in 3 shoppers give feedback anymore. Ask the rest.
No credit card required or book a demo