Sign-in codes last 10 minutes, plus fixes for edge cases with voice calls, chats, and captured answers

Sign-in codes now stay valid for 10 minutes, giving delayed emails more time to arrive.

Sensei, our AI conversation quality coach, found these problems by reviewing completed conversations and production signals.

• Fixed cases where a Live call stayed connected after the participant closed the tab and continued using voice minutes.
• Fixed cases where opening the same voice conversation in two browser tabs left two agents speaking at once.
• Live conversations now offer a retry when the agent fails to start speaking. Conversations that allow text also switch to typing after repeated microphone timeouts.
• Fixed cases where switching from text to Live voice made the agent answer its own question instead of waiting for the participant.
• Fixed cases where Live transcripts grouped several answers ahead of their questions.
• Fixed cases where a finished reply in Design or Analysis chat left the loading indicator running.
• Participants now get a Retry option sooner when a text reply stalls before it starts. Their typed answer stays on screen.
• Fixed cases where resending an answer or switching from voice to text caused an error instead of the next reply.
• Fixed duplicate goodbyes at the end of conversations and repeated questions after a participant gave their name.
• Fixed repeated requests for a participant's full name when their account already provided it.
• Fixed cases where conversations marked complete after inactivity skipped actions such as sending their data to your system.
• Fixed reminder links starting a new conversation when opened in another browser or device.
• Fixed cases where Form Data counted example brands supplied by the agent as brands the participant named on their own.

Behind-the-scenes security updates to keep your workspace safe.