Set up Twilio for outbound calls without support, plus campaign contact updates through chat

Ask in design chat or a connected AI assistant to correct campaign participants' names and phone numbers, even after outreach starts. Email addresses can also be corrected before they are used for an invitation or conversation.

• Set up your own numbers for outbound phone calls without contacting support. Workspace owners and admins can now connect a paid Twilio account directly in Manage workspace > Phone Number and choose which numbers to call from. Learn how to connect Twilio.
• When a scheduled check-in pauses a campaign, ask the agent for an update to see why. The reason also appears in the Campaign view.