More natural phone conversations with GPT Live 1, clearer settings, and Sensei fixes for summaries and branding

Live (Beta) now handles phone conversations when your workspace has it enabled. People can call your agent's phone number or answer a call you place from Invite and speak with the agent. It greets incoming callers, waits for people it calls to say hello, and ends the call when the conversation is done, after five minutes of silence, or when a voicemail system answers and no person responds.

Find the agent setting you need without wading through help text. Conversation controls and participant rules are now grouped separately, and a setting that cannot be saved shows you what to fix beside the field. You can still open the conversation settings guide when you need more detail.

Sensei, our AI conversation quality coach, found these problems by reviewing completed conversations and production signals.

• Summaries with quotes now keep their line breaks instead of showing literal \n text and running the quotes together. Summaries written before this fix display correctly in the app too.
• Pulling your brand from a website no longer stops with an error when a form sits near its logo. Your logo and colors can come through from those pages again.

• When the search service is briefly too busy to accept a finished conversation, Perspective now tries again, reducing the chance that later analysis misses it.
• Changing the Voice and Text options in quick succession no longer saves the wrong choice or briefly shows both options as off.