Bring your own phone number, faster hand-offs, and agents that use participant context
Features
- Calls to participants can now come from a number your workspace owns. Before you dial, the Call participants screen shows the exact calling number. You can also check it on the Phone Number page in workspace settings.
- Interested customers can also bring their own phone number. Contact us to set it up while we work on adding setup to workspace settings.
Improvements
- Your agents now use the context you pass with a conversation, such as the participant's source page, intent, and use case, to guide the questions that follow. The participant's answers and your Outline still take priority.
- Finishing a conversation now gets participants to their next destination faster. In our own onboarding flow, we measured that the hand-off took less than half the time.