Templates for support teams

Way harder than it should be — I had to call twice, use the chatbot, and finally email before anyone could process a simple return.

The jacket arrived in the wrong size and color — I ordered medium in navy and got XL in black. I need it exchanged before a trip next week.

I waited 3 weeks for a response and had to follow up twice before anyone acknowledged my issue.

The product is great but support response times have gotten worse — last ticket took 5 days to get a real answer.

Eventually, yes — but I was transferred 3 times and had to re-explain everything. The final agent was great though.

Your product is solid but the onboarding took 6 weeks instead of the 2 weeks your sales team promised — that broke our trust.

I was charged $347 for a service that was quoted at $150 — when I called, I was put on hold for 40 minutes and then disconnected.

I need to connect my Salesforce instance and import 3 years of historical data — the documentation mentions a CSV upload but I have 50K records.