#Customer Insights

Articles tagged with #customer insights

Your 'Voice of Customer' Program is a Lie: How Disconnected Teams Sabotage Customer Experience

For Chief Customer Officers: Discover why traditional voice of customer programs fail, how departmental silos create contradictory customer views, and how Perspective AI creates alignment through shared human access to insights.

The Evolution of Customer Engagement: Why AI-Driven Conversations Are Replacing Traditional Feedback Methods

Learn how AI-driven conversational approaches are transforming customer engagement and why forward-thinking companies are moving beyond traditional feedback methods to gain deeper customer insights.

Reduce Customer Churn by 30%: How Perspective AI's Conversational Approach Improves Retention

Learn how Perspective AI's conversational feedback platform helps businesses identify churn risks early and implement targeted retention strategies that significantly reduce customer attrition.