#Customer Insights

Articles tagged with #customer insights

Your 'Voice of Customer' Program is a Lie: How Disconnected Teams Sabotage Customer Experience

For Chief Customer Officers: Discover why traditional voice of customer programs fail, how departmental silos create contradictory customer views, and how Perspective AI creates alignment through shared human access to insights.

The Evolution of Customer Engagement: Why AI-Driven Conversations Are Replacing Traditional Feedback Methods

Learn how AI-driven conversational approaches are transforming customer engagement and why forward-thinking companies are moving beyond traditional feedback methods to gain deeper customer insights.

Reduce Customer Churn by 30%: How Perspective AI's Conversational Approach Improves Retention

Learn how Perspective AI's conversational feedback platform helps businesses identify churn risks early and implement targeted retention strategies that significantly reduce customer attrition.

Why Your VOC Program Isn’t Telling You the Full Story

Most VOC programs miss the mark on capturing true customer experience. Discover the gaps—and how leading teams use richer feedback to unlock deeper customer insights and action.

Avoiding the Lowest Common Denominator Trap

Learn why great companies move beyond generic surveys to uncover deeper customer insights—and how to avoid the lowest common denominator trap in your decision-making.

Finally: Every Customer Gets a Seat at the Table

Discover how leading SaaS teams achieve customer clarity, earn strategic influence, and drive growth by turning feedback into action with Perspective AI.

Why Traditional NPS Surveys Are Not Enough in 2024

Traditional NPS surveys fail to capture the full customer experience in 2024. Learn why SaaS leaders are shifting to richer, conversational feedback to drive real growth.