When you think of our brand, what first comes to mind?
O
Brand Perception Survey
Interviewer agent · 1.7K uses
Interviewer Agent
Brand Positioning Research Template
Brand positioning surveys miss competitive insights. Understanding how your SaaS brand is perceived versus competitors requires deep, contextual conversations. This template helps you uncover positioning gaps, messaging opportunities, and market perception insights that traditional surveys often miss.
Authentic language
Competitive context
Positioning gaps
Used 1,850+ times
What's inside this template
Start from this conversation and adapt it to your team — change any question, add your own logic, and connect the tools you already use.
Questions it always asks
The core fields every response captures.
How do you currently solve [problem your product addresses]?
What factors are most important when evaluating [product category] solutions?
How it adapts
Follow-ups that change based on what people say.
If participant is unfamiliar with product category, then explain category benefits before brand comparison
If participant mentions competitor weakness, then probe for specific examples and impact
Where it routes people
Different paths for different answers.
Route existing customers to retention team for upsell opportunities
Route enterprise prospects mentioning budget to sales development team
Automations it can trigger
Actions that fire the moment a response comes in.
Create HubSpot contact with positioning insights and competitor mentions
Send Slack notification to product marketing when positioning gaps identified
Update customer segment tags in CRM based on stated priorities and pain points
SOC 2 Type II and ISO 27001:2022 certified. Responses are encrypted in transit and at rest, and you own your data. View our Trust Center.
How this AI template works
The AI guides participants through brand awareness questions, competitive comparisons, and perception mapping. It adapts follow-up questions based on their familiarity with your product category and explores specific positioning attributes relevant to their role.
Getting started
- 1
Define your target customer segments for positioning research
- 2
Customize brand attributes and competitor list for your market
- 3
Set up interview routing based on customer vs prospect status
- 4
Configure CRM integration to track positioning insights by segment
Template Details
- Agent Type
- Interviewer
- Category
- Marketing & brand research
- Industry
- SaaS / Tech
- Business outcome
- Strengthen your brand
- Job to be done
- Interview customers & users
- Journey stage
- Discovery & research
- Replaces
- 1:1 interviews
- Integrations
- Slack, Hubspot, Webhook
- Times Used
- 1,850+
Forms collect fields. Conversations capture context.
Static forms force complex situations into rigid dropdowns. Perspective captures structured data and the reasoning behind it — so your team makes better decisions, faster.
The static form
yoursite.com/intake
Category *
Select...
Details
Describe your situation...
Submit
Result:Category: "Other"|Details: "It's complicated"
No context. No follow-up. No next step.
- Static brand positioning forms force customers into predefined attribute ratings that miss how they actually think about your category. Marketing teams get numerical scores but lose the authentic language customers use when describing brands to peers.
- Multiple-choice questions about brand perception create false comparisons between attributes customers never actually weigh against each other. You end up with data that doesn't reflect real decision-making processes or competitive considerations.
- Brand research forms can't explore why customers associate your brand with specific benefits or what drives their competitor preferences. The context behind positioning perceptions gets lost in rigid question structures.
The AI conversation
"Tell me more about the timeline — when did this start, and is there a deadline your team is working against?"
Extracted & structured automatically
Category
High-priority
Urgency
Deadline: 2 weeks
Sentiment
Frustrated but hopeful
Next step
Route to senior team
Triggered: Slack alert sent| CRM updated
Right team. Full context. Instant action.
- AI conversations let customers describe brands in their own words before introducing structured comparisons. Marketing teams discover the specific language and associations customers actually use when discussing your category and competitors.
- Dynamic follow-ups explore unexpected brand associations and competitive insights as they emerge naturally. You uncover positioning opportunities that predetermined questions would never reveal, like unique value props customers see but you don't emphasize.
- Conversational research captures the full context behind brand preferences, including emotional drivers and rational benefits that influence positioning. Marketing teams understand not just what customers think, but why they think it and how it affects decisions.
What makes brand positioning research different from brand awareness studies?
Brand positioning research focuses specifically on competitive context and market placement rather than general brand recognition. This research explores how customers categorize your brand relative to alternatives and what drives their preference decisions. Brand positioning studies examine whether customers see you as the premium option, budget choice, or specialty solution in your category. The goal is understanding your competitive position in customer minds, not just measuring brand recall or general sentiment. Effective positioning research reveals the specific benefits and attributes customers use to differentiate brands when making purchase decisions.
FAQ
Frequently Asked Questions
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