Static CES surveys miss the 'why' behind customer friction
AI conversations uncover the real effort drivers hurting your SaaS retention. Get actionable insights, not just scores.
Before & After
Static Survey Struggles
Transform basic effort scoring into deep friction analysis that drives product improvements.
The Static CES Form
- Low response rates on traditional 1-7 scale CES surveys leave you guessing about customer friction
- Generic effort scores don't reveal which specific features or processes create the most friction
- Manual follow-up questions are inconsistent and miss crucial context about user struggles
- Static surveys can't adapt to different user personas or usage patterns in your SaaS product
AI-Enabled Effort Analysis
- Conversational format increases CES response rates by 3x compared to traditional rating scales
- AI probes deeper to identify specific UI elements, workflows, or integrations causing effort spikes
- Automatic categorization of effort drivers helps prioritize product roadmap and UX improvements
- Adaptive questioning based on user role and feature usage provides relevant, actionable feedback
How It Works
How It Works
Deploy intelligent CES conversations in under 5 minutes with zero coding required.
Trigger After Key Actions
Launch effort surveys after support tickets, feature usage, or onboarding steps automatically.
AI Conversations Flow
Natural dialogue explores effort levels and uncovers specific friction points in your product.
Analyze & Act
Get categorized insights about effort drivers with clear recommendations for reducing customer friction.
Try It
Try the Live Demo
Experience how AI conversations reveal effort insights that traditional CES surveys miss completely.
This is a live conversation, not a recording.
Start Measuring Real Customer Effort Today
Set up intelligent CES conversations and start reducing friction in your SaaS product this week.
No credit card required • Cancel anytime