I'm sorry that happened. Was anyone injured, and is the vehicle drivable?
Insurance Claims Intake (FNOL)
Concierge agent · 1.4K uses
Quote forms lose 70% of prospects before underwriting. Most quote forms ask for policy type and click 'submit.' Your concierge asks why they're shopping, what happened with their last carrier, and what coverage actually matters to them. Now your team can quote with confidence and address the real objections before they come up.
Start from this conversation and adapt it to your team — change any question, add your own logic, and connect the tools you already use.
The core fields every response captures.
Always ask about their current coverage limits and deductibles
Ask when their current policy expires
Follow-ups that change based on what people say.
If they have prior claims, ask for details about what happened
If they're switching carriers, ask why they're leaving their current provider
Different paths for different answers.
If they need commercial coverage, route to the business insurance team
If they're a high-value prospect, offer to schedule a call with an agent
Actions that fire the moment a response comes in.
Create a HubSpot contact with coverage needs and qualification score
Push policy details to Guidewire for automated quoting workflows
Sync prospect data to Duck Creek for underwriting review
Your form captures basic info and moves on. Your concierge learns the full story—coverage gaps, prior claims, what triggered their search, and what they're really worried about. Now your agent can quote accurately and address the real concerns.
Share your current quote request form—we'll convert it to a conversation
Define what info your team needs to quote fast
Connect to your CRM or agency management system
Replace your form and start getting richer leads
Static forms force complex situations into rigid dropdowns. Perspective captures structured data and the reasoning behind it — so your team makes better decisions, faster.
No context. No follow-up. No next step.
"Tell me more about the timeline — when did this start, and is there a deadline your team is working against?"
Extracted & structured automatically
Category
High-priority
Urgency
Deadline: 2 weeks
Sentiment
Frustrated but hopeful
Next step
Route to senior team
Right team. Full context. Instant action.
An insurance quote form collects the information an agency or carrier needs to price coverage — contact details, the type of insurance requested, risk characteristics, current coverage, and the limits a prospect wants. Traditional quote forms cram all of this into a single long page of fields and dropdowns, which is why most prospects abandon them before submitting. This template replaces the static form with a guided AI conversation that asks for the same underwriting details one topic at a time, adapts to the coverage type, and explains why each question matters — so you capture complete, accurate quote requests instead of half-finished forms.
More templates to help insurance agencies capture qualified leads and complete risk assessments.
I'm sorry that happened. Was anyone injured, and is the vehicle drivable?
Concierge agent · 1.4K uses
Your policy renews in 6 weeks — has anything changed since last year?
Concierge agent · 1.1K uses
What type of claim are you trying to understand coverage for?
Advocate agent · 1.6K uses
Can you walk me through what happened and when?
Concierge agent · 2.1K uses
What's the main challenge you're hoping to solve?
Concierge agent · 3.2K uses
What does a successful first month look like for your team?
Concierge agent · 2K uses
Resources on how insurance companies use conversational AI to improve quote completion and lead quality.

Why insurance companies should focus on understanding customers, not deflecting them.
Read article
How Lemonade's AI-first approach changed customer expectations for insurance interactions.
Read article
How static forms drive away qualified leads and what to replace them with.
Read articleReplace drop-off, poor qualification, and missing context with AI conversations that capture structured data and real understanding. Set up in minutes.
No credit card required • Cancel anytime