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Articles about organizational strategy

#team alignment#customer insights#organizational strategy#cross-functional collaboration#customer experience#chief customer officer
Your 'Voice of Customer' Program is a Lie: How Disconnected Teams Sabotage Customer Experience
2025-04-01•4 min read•Organizational Strategy

Your 'Voice of Customer' Program is a Lie: How Disconnected Teams Sabotage Customer Experience

For Chief Customer Officers: Discover why traditional voice of customer programs fail, how departmental silos create contradictory customer views, and how Perspective AI creates alignment through shared human access to insights.

#team alignment#customer insights#organizational strategy#cross-functional collaboration#customer experience#chief customer officer
Read more, Your 'Voice of Customer' Program is a Lie: How Disconnected Teams Sabotage Customer Experience
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